Knowledge Management Software Market Insights 2025, Analysis and Forecast to 2030, by Manufacturers, Regions, Technology, Application, Product Type

By: HDIN Research Published: 2025-09-21 Pages: 84
Market Research Report Price
  • Single User License (1 Users) $ 3,200
  • Team License (2~5 Users) $ 4,200
  • Corporate License (>5 Users) $ 5,200
Knowledge Management Software Market Summary
The Knowledge Management Software market facilitates the capture, organization, and dissemination of organizational intelligence through digital repositories, search engines, and collaboration tools. This industry stands out for its AI-enhanced search capabilities, version control, and integration with enterprise systems, transforming tacit knowledge into accessible assets. Key attributes include content tagging, analytics for usage patterns, and mobile accessibility, which boost productivity in knowledge-intensive sectors. As remote work persists and data volumes explode, these platforms mitigate information silos, enabling faster decision-making and innovation. The global Knowledge Management Software market is estimated to reach a valuation of approximately USD 15–25 billion in 2025, with compound annual growth rates projected in the range of 10%–15% through 2030. Growth is underpinned by digital transformation agendas, the need for employee onboarding efficiency, and regulatory requirements for data retention.
Application Analysis and Market Segmentation
● IT and Telecom Applications
IT and telecom use knowledge software for troubleshooting wikis and API docs, featuring real-time edits and integration with ticketing systems. Growth rates of 11%–14% annually reflect tech evolutions. Trends include NLP for query resolution, streamlining support in 5G eras.
● BFSI Applications
BFSI platforms manage compliance docs and risk assessments, with secure sharing and audit logs. The segment anticipates 10%–13% growth, driven by fintech. Developments emphasize blockchain for immutable records, aiding fraud detection.
● Healthcare Applications
Healthcare knowledge tools organize protocols and research, prioritizing HIPAA search. Projected expansion at 12%–15% ties to EHR integrations. Trends shift to AI-curated insights for personalized care.
● Retail and Consumer Goods Applications
Retail employs for product info and training, with multimedia support. Growth at 9%–12% amid e-commerce. Innovations include AR manuals for customer self-service.
● Manufacturing Applications
Manufacturing captures process know-how, with IoT links. Rates of 10%–13% link to Industry 4.0. Evolutions feature digital twins for knowledge visualization.
● Education Applications
Education platforms host course materials, growing at 11%–14% with online learning. Trends involve gamified access for engagement.
● Government and Public Sector Applications
Government uses for policy archives, with 9%–12% growth for transparency. Developments include citizen portals.
● Others Applications
Niches like legal manage case knowledge, variable 8%–11% growth with custom taxonomies.
● Component: Software
Software components provide core repositories, expanding at 11%–14% via cloud migrations.
● Component: Services
Services encompass consulting and training, growing at 9%–12% for implementation.
Regional Market Distribution and Geographic Trends
● North America: 9%–12% growth annually, led by US tech firms and Canada's innovation hubs, focusing on AI integrations.
● Asia-Pacific: 12%–15% growth, with China's enterprise scales and India's startup knowledge sharing.
● Europe: 10%–13% growth, driven by Germany's manufacturing and UK's education reforms.
● Latin America: 10%–13% growth, via Brazil's retail and Mexico's public sector digitization.
● Middle East & Africa: 11%–14% growth, supported by UAE's smart governance and South Africa's BFSI.
Key Market Players and Competitive Landscape
Players blend collaboration with AI search. Bloomfire Inc. serves enterprises with intuitive portals, Guru Technologies Inc. integrates Slack for real-time knowledge. Atlassian Corporation's Confluence boasts millions of users, 15% growth. Microsoft Corporation's SharePoint manages petabytes, Zendesk Inc. links support knowledge. iManage LLC targets legal, Knowmax curates customer service, Intercom Inc. embeds in apps, Helpjuice Inc. simplifies wikis, Document360 focuses on self-service.
Industry Value Chain Analysis
The chain spans content creation to utilization, enhanced by analytics.

Raw Materials and Upstream Supply
Upstream draws from data sources and APIs, with Microsoft leveraging Office suites.
Production and Processing
Development builds search algorithms, ensuring usability.
Distribution and Logistics
SaaS delivery via clouds, with API ecosystems.
Downstream Processing and Application Integration
Integration with CRM like Zendesk adds context.
End-User Industries
Sectors refine for productivity, looping feedback.

Market Opportunities and Challenges
● Opportunities
Hybrid work in Europe boosts collaborative tools, AI from Atlassian taps search efficiencies. Emerging markets offer scalability for SMEs.
● Challenges
Data overload complicates curation, integration silos persist, privacy regulations raise costs, adoption lags in traditional sectors.
Table of Contents
Chapter 1 Executive Summary
Chapter 2 Abbreviation and Acronyms
Chapter 3 Preface
3.1 Research Scope
3.2 Research Sources
3.2.1 Data Sources
3.2.2 Assumptions
3.3 Research Method
Chapter 4 Market Landscape
4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users
Chapter 5 Market Trend Analysis
5.1 introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats
Chapter 6 industry Chain Analysis
6.1 Upstream/Suppliers Analysis
6.2 Knowledge Management Software Analysis
6.2.1 Technology Analysis
6.2.2 Cost Analysis
6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users
Chapter 7 Latest Market Dynamics
7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics
Chapter 8 Historical and Forecast Knowledge Management Software Market in North America (2020-2030)
8.1 Knowledge Management Software Market Size
8.2 Knowledge Management Software Market by End Use
8.3 Competition by Players/Suppliers
8.4 Knowledge Management Software Market Size by Type
8.5 Key Countries Analysis
8.5.1 United States
8.5.2 Canada
8.5.3 Mexico
Chapter 9 Historical and Forecast Knowledge Management Software Market in South America (2020-2030)
9.1 Knowledge Management Software Market Size
9.2 Knowledge Management Software Market by End Use
9.3 Competition by Players/Suppliers
9.4 Knowledge Management Software Market Size by Type
9.5 Key Countries Analysis
9.5.1 Brazil
9.5.2 Argentina
9.5.3 Chile
9.5.4 Peru
Chapter 10 Historical and Forecast Knowledge Management Software Market in Asia & Pacific (2020-2030)
10.1 Knowledge Management Software Market Size
10.2 Knowledge Management Software Market by End Use
10.3 Competition by Players/Suppliers
10.4 Knowledge Management Software Market Size by Type
10.5 Key Countries Analysis
10.5.1 China
10.5.2 India
10.5.3 Japan
10.5.4 South Korea
10.5.5 Southest Asia
10.5.6 Australia
Chapter 11 Historical and Forecast Knowledge Management Software Market in Europe (2020-2030)
11.1 Knowledge Management Software Market Size
11.2 Knowledge Management Software Market by End Use
11.3 Competition by Players/Suppliers
11.4 Knowledge Management Software Market Size by Type
11.5 Key Countries Analysis
11.5.1 Germany
11.5.2 France
11.5.3 United Kingdom
11.5.4 Italy
11.5.5 Spain
11.5.6 Belgium
11.5.7 Netherlands
11.5.8 Austria
11.5.9 Poland
11.5.10 Russia
Chapter 12 Historical and Forecast Knowledge Management Software Market in MEA (2020-2030)
12.1 Knowledge Management Software Market Size
12.2 Knowledge Management Software Market by End Use
12.3 Competition by Players/Suppliers
12.4 Knowledge Management Software Market Size by Type
12.5 Key Countries Analysis
12.5.1 Egypt
12.5.2 Israel
12.5.3 South Africa
12.5.4 Gulf Cooperation Council Countries
12.5.5 Turkey
Chapter 13 Summary For Global Knowledge Management Software Market (2020-2025)
13.1 Knowledge Management Software Market Size
13.2 Knowledge Management Software Market by End Use
13.3 Competition by Players/Suppliers
13.4 Knowledge Management Software Market Size by Type
Chapter 14 Global Knowledge Management Software Market Forecast (2025-2030)
14.1 Knowledge Management Software Market Size Forecast
14.2 Knowledge Management Software Application Forecast
14.3 Competition by Players/Suppliers
14.4 Knowledge Management Software Type Forecast
Chapter 15 Analysis of Global Key Vendors
15.1 Bloomfire Inc.
15.1.1 Company Profile
15.1.2 Main Business and Knowledge Management Software Information
15.1.3 SWOT Analysis of Bloomfire Inc.
15.1.4 Bloomfire Inc. Knowledge Management Software Sales, Revenue, Price and Gross Margin (2020-2025)
15.2 Guru Technologies Inc.
15.2.1 Company Profile
15.2.2 Main Business and Knowledge Management Software Information
15.2.3 SWOT Analysis of Guru Technologies Inc.
15.2.4 Guru Technologies Inc. Knowledge Management Software Sales, Revenue, Price and Gross Margin (2020-2025)
15.3 Atlassian Corporation (Confluence)
15.3.1 Company Profile
15.3.2 Main Business and Knowledge Management Software Information
15.3.3 SWOT Analysis of Atlassian Corporation (Confluence)
15.3.4 Atlassian Corporation (Confluence) Knowledge Management Software Sales, Revenue, Price and Gross Margin (2020-2025)
15.4 Microsoft Corporation (SharePoint)
15.4.1 Company Profile
15.4.2 Main Business and Knowledge Management Software Information
15.4.3 SWOT Analysis of Microsoft Corporation (SharePoint)
15.4.4 Microsoft Corporation (SharePoint) Knowledge Management Software Sales, Revenue, Price and Gross Margin (2020-2025)
15.5 Zendesk Inc.
15.5.1 Company Profile
15.5.2 Main Business and Knowledge Management Software Information
15.5.3 SWOT Analysis of Zendesk Inc.
15.5.4 Zendesk Inc. Knowledge Management Software Sales, Revenue, Price and Gross Margin (2020-2025)
15.6 iManage LLC
15.6.1 Company Profile
15.6.2 Main Business and Knowledge Management Software Information
15.6.3 SWOT Analysis of iManage LLC
15.6.4 iManage LLC Knowledge Management Software Sales, Revenue, Price and Gross Margin (2020-2025)
Please ask for sample pages for full companies list
Table Abbreviation and Acronyms
Table Research Scope of Knowledge Management Software Report
Table Data Sources of Knowledge Management Software Report
Table Major Assumptions of Knowledge Management Software Report
Table Knowledge Management Software Classification
Table Knowledge Management Software Applications
Table Drivers of Knowledge Management Software Market
Table Restraints of Knowledge Management Software Market
Table Opportunities of Knowledge Management Software Market
Table Threats of Knowledge Management Software Market
Table Raw Materials Suppliers
Table Different Production Methods of Knowledge Management Software
Table Cost Structure Analysis of Knowledge Management Software
Table Key End Users
Table Latest News of Knowledge Management Software Market
Table Merger and Acquisition
Table Planned/Future Project of Knowledge Management Software Market
Table Policy of Knowledge Management Software Market
Table 2020-2030 North America Knowledge Management Software Market Size
Table 2020-2030 North America Knowledge Management Software Market Size by Application
Table 2020-2025 North America Knowledge Management Software Key Players Revenue
Table 2020-2025 North America Knowledge Management Software Key Players Market Share
Table 2020-2030 North America Knowledge Management Software Market Size by Type
Table 2020-2030 United States Knowledge Management Software Market Size
Table 2020-2030 Canada Knowledge Management Software Market Size
Table 2020-2030 Mexico Knowledge Management Software Market Size
Table 2020-2030 South America Knowledge Management Software Market Size
Table 2020-2030 South America Knowledge Management Software Market Size by Application
Table 2020-2025 South America Knowledge Management Software Key Players Revenue
Table 2020-2025 South America Knowledge Management Software Key Players Market Share
Table 2020-2030 South America Knowledge Management Software Market Size by Type
Table 2020-2030 Brazil Knowledge Management Software Market Size
Table 2020-2030 Argentina Knowledge Management Software Market Size
Table 2020-2030 Chile Knowledge Management Software Market Size
Table 2020-2030 Peru Knowledge Management Software Market Size
Table 2020-2030 Asia & Pacific Knowledge Management Software Market Size
Table 2020-2030 Asia & Pacific Knowledge Management Software Market Size by Application
Table 2020-2025 Asia & Pacific Knowledge Management Software Key Players Revenue
Table 2020-2025 Asia & Pacific Knowledge Management Software Key Players Market Share
Table 2020-2030 Asia & Pacific Knowledge Management Software Market Size by Type
Table 2020-2030 China Knowledge Management Software Market Size
Table 2020-2030 India Knowledge Management Software Market Size
Table 2020-2030 Japan Knowledge Management Software Market Size
Table 2020-2030 South Korea Knowledge Management Software Market Size
Table 2020-2030 Southeast Asia Knowledge Management Software Market Size
Table 2020-2030 Australia Knowledge Management Software Market Size
Table 2020-2030 Europe Knowledge Management Software Market Size
Table 2020-2030 Europe Knowledge Management Software Market Size by Application
Table 2020-2025 Europe Knowledge Management Software Key Players Revenue
Table 2020-2025 Europe Knowledge Management Software Key Players Market Share
Table 2020-2030 Europe Knowledge Management Software Market Size by Type
Table 2020-2030 Germany Knowledge Management Software Market Size
Table 2020-2030 France Knowledge Management Software Market Size
Table 2020-2030 United Kingdom Knowledge Management Software Market Size
Table 2020-2030 Italy Knowledge Management Software Market Size
Table 2020-2030 Spain Knowledge Management Software Market Size
Table 2020-2030 Belgium Knowledge Management Software Market Size
Table 2020-2030 Netherlands Knowledge Management Software Market Size
Table 2020-2030 Austria Knowledge Management Software Market Size
Table 2020-2030 Poland Knowledge Management Software Market Size
Table 2020-2030 Russia Knowledge Management Software Market Size
Table 2020-2030 MEA Knowledge Management Software Market Size
Table 2020-2030 MEA Knowledge Management Software Market Size by Application
Table 2020-2025 MEA Knowledge Management Software Key Players Revenue
Table 2020-2025 MEA Knowledge Management Software Key Players Market Share
Table 2020-2030 MEA Knowledge Management Software Market Size by Type
Table 2020-2030 Egypt Knowledge Management Software Market Size
Table 2020-2030 Israel Knowledge Management Software Market Size
Table 2020-2030 South Africa Knowledge Management Software Market Size
Table 2020-2030 Gulf Cooperation Council Countries Knowledge Management Software Market Size
Table 2020-2030 Turkey Knowledge Management Software Market Size
Table 2020-2025 Global Knowledge Management Software Market Size by Region
Table 2020-2025 Global Knowledge Management Software Market Size Share by Region
Table 2020-2025 Global Knowledge Management Software Market Size by Application
Table 2020-2025 Global Knowledge Management Software Market Share by Application
Table 2020-2025 Global Knowledge Management Software Key Vendors Revenue
Table 2020-2025 Global Knowledge Management Software Key Vendors Market Share
Table 2020-2025 Global Knowledge Management Software Market Size by Type
Table 2020-2025 Global Knowledge Management Software Market Share by Type
Table 2025-2030 Global Knowledge Management Software Market Size by Region
Table 2025-2030 Global Knowledge Management Software Market Size Share by Region
Table 2025-2030 Global Knowledge Management Software Market Size by Application
Table 2025-2030 Global Knowledge Management Software Market Share by Application
Table 2025-2030 Global Knowledge Management Software Key Vendors Revenue
Table 2025-2030 Global Knowledge Management Software Key Vendors Market Share
Table 2025-2030 Global Knowledge Management Software Market Size by Type
Table 2025-2030 Knowledge Management Software Global Market Share by Type

Figure Market Size Estimated Method
Figure Major Forecasting Factors
Figure Knowledge Management Software Picture
Figure 2020-2030 North America Knowledge Management Software Market Size and CAGR
Figure 2020-2030 South America Knowledge Management Software Market Size and CAGR
Figure 2020-2030 Asia & Pacific Knowledge Management Software Market Size and CAGR
Figure 2020-2030 Europe Knowledge Management Software Market Size and CAGR
Figure 2020-2030 MEA Knowledge Management Software Market Size and CAGR
Figure 2020-2025 Global Knowledge Management Software Market Size and Growth Rate
Figure 2025-2030 Global Knowledge Management Software Market Size and Growth Rate

Research Methodology

  • Market Estimated Methodology:

    Bottom-up & top-down approach, supply & demand approach are the most important method which is used by HDIN Research to estimate the market size.

1)Top-down & Bottom-up Approach

Top-down approach uses a general market size figure and determines the percentage that the objective market represents.

Bottom-up approach size the objective market by collecting the sub-segment information.

2)Supply & Demand Approach

Supply approach is based on assessments of the size of each competitor supplying the objective market.

Demand approach combine end-user data within a market to estimate the objective market size. It is sometimes referred to as bottom-up approach.

  • Forecasting Methodology
  • Numerous factors impacting the market trend are considered for forecast model:
  • New technology and application in the future;
  • New project planned/under contraction;
  • Global and regional underlying economic growth;
  • Threatens of substitute products;
  • Industry expert opinion;
  • Policy and Society implication.
  • Analysis Tools

1)PEST Analysis

PEST Analysis is a simple and widely used tool that helps our client analyze the Political, Economic, Socio-Cultural, and Technological changes in their business environment.

  • Benefits of a PEST analysis:
  • It helps you to spot business opportunities, and it gives you advanced warning of significant threats.
  • It reveals the direction of change within your business environment. This helps you shape what you’re doing, so that you work with change, rather than against it.
  • It helps you avoid starting projects that are likely to fail, for reasons beyond your control.
  • It can help you break free of unconscious assumptions when you enter a new country, region, or market; because it helps you develop an objective view of this new environment.

2)Porter’s Five Force Model Analysis

The Porter’s Five Force Model is a tool that can be used to analyze the opportunities and overall competitive advantage. The five forces that can assist in determining the competitive intensity and potential attractiveness within a specific area.

  • Threat of New Entrants: Profitable industries that yield high returns will attract new firms.
  • Threat of Substitutes: A substitute product uses a different technology to try to solve the same economic need.
  • Bargaining Power of Customers: the ability of customers to put the firm under pressure, which also affects the customer's sensitivity to price changes.
  • Bargaining Power of Suppliers: Suppliers of raw materials, components, labor, and services (such as expertise) to the firm can be a source of power over the firm when there are few substitutes.
  • Competitive Rivalry: For most industries the intensity of competitive rivalry is the major determinant of the competitiveness of the industry.

3)Value Chain Analysis

Value chain analysis is a tool to identify activities, within and around the firm and relating these activities to an assessment of competitive strength. Value chain can be analyzed by primary activities and supportive activities. Primary activities include: inbound logistics, operations, outbound logistics, marketing & sales, service. Support activities include: technology development, human resource management, management, finance, legal, planning.

4)SWOT Analysis

SWOT analysis is a tool used to evaluate a company's competitive position by identifying its strengths, weaknesses, opportunities and threats. The strengths and weakness is the inner factor; the opportunities and threats are the external factor. By analyzing the inner and external factors, the analysis can provide the detail information of the position of a player and the characteristics of the industry.

  • Strengths describe what the player excels at and separates it from the competition
  • Weaknesses stop the player from performing at its optimum level.
  • Opportunities refer to favorable external factors that the player can use to give it a competitive advantage.
  • Threats refer to factors that have the potential to harm the player.
  • Data Sources
Primary Sources Secondary Sources
Face to face/Phone Interviews with market participants, such as:
Manufactures;
Distributors;
End-users;
Experts.
Online Survey
Government/International Organization Data:
Annual Report/Presentation/Fact Book
Internet Source Information
Industry Association Data
Free/Purchased Database
Market Research Report
Book/Journal/News

Why HDIN Research.com?

More options to meet your budget: you can choose Multi-user report, customized report even only specific data you need

 

Plenty of third-party databases and owned databases support

 

Accurate market information supported by Top Fortune 500 Organizations

 

24/7 purchase support and after-service support

 

Protect customer privacy

ABOUT HDIN RESEARCH

HDIN Research focuses on providing market consulting services. As an independent third-party consulting firm, it is committed to providing in-depth market research and analysis reports.

OUR LOCATION

Room 208-069, Floor 2, Building 6, No. 1, Shangdi 10th Street, Haidian District, Beijing, PR China
+86-010-82142830
sales@hdinresearch.com

QUICK LINKS